Africa Incoming provides excellent services to their clients and in order to maintain the credibility there are some privacy policies that need to be followed by the customers for hassle free services throughout their tour with the company. Being an avid tour operator, Africa incoming has strong commitment and responsibility that should be known to the clients. The Privacy policies of the company are as follows:

• Africa Incoming plays the role in creating the itinerary and tailoring the complete tour package as per the requirements. Offering you the services and desired necessities, Africa Incoming is free to use their own independent suppliers with complete responsibility for complete arrangements. 
• In regards to the law, the client must follow the custom and rules relating to the foreign exchange of the visited country. For any violation, disrupt or danger during the tour, the team of Africa Incoming with representative and agents will not be authorized for the outcome, and holds the right to exclude the tour at any point under such unfavourable situation, without the refund. At the same time any additional expense apart from the package fees, such as the exclusions, any compensation or charges not mentioned in the inclusions, is not the liability of Africa Incoming.
• Africa incoming holds the right to add changes to the website at any point of time. You will be notified as soon as possible to accept or reject the proposal if there are any major changes added after the booking has been made. Africa Incoming will provide you with a complete refund as per the policy. If the changes are out of the limit like the park fees, levies of the government and airports, Africa Incoming will charge the addition to the price provided by the client.
• For changes in the recommended itinerary or booking, Africa Incoming is there to assist you wherever possible. All the amendments and cancellation en route are to be made with the operators.  The charges added during the change by the suppliers must be paid by the client at the time to make the travel arrangements as soon as possible. The clients will be charged R 100 per person for as the administration charge for the changes or cancellation. The unused service and the expense that is incurred will not be refunded to the client.
• The clients are advised to inform Africa Incoming and the service provided is there is any emergency or problem for a quick response. At the same time, you can leave the feedback and complaints regarding the displeased service within 28 days after the service end. Any complaint not registered or informed under the clause mentioned, Africa Incoming should not be responsible for the same. The cases related with legal dispute must be settled in the booking office of Africa Incoming at Johannesburg.
• The documentation is the responsibility of the agents and the clients before the travel. All the visa, vaccination proof, health certificate and required credentials must be in order as per the law of the country. If ant consequences and damage occur due to improper documentation, Africa Incoming shall not be liable for the claim. To attain assistance regarding the documentation, the client/agent must provide a written acknowledgement, allowing Africa incoming to arrange them on behalf of the client.
• Africa incoming is not liable for changes and cancellation with compensation if there is situation beyond the control. During the circumstance of war, strike, terrorist activity, industrial dispute, nuclear disaster, weather condition, industrial dispute and government action with the situation that are beyond our control, there will be no compensation provided for the loss.
• Africa Incoming is not liable for anything that is not mentioned or informed in the inclusion. Our services include transportation, accommodation, meals and entrance fees with additional services that will be added as per the tour. We don’t have any control over the services provided by the suppliers for the tour. Any inconvenience or delay from the suppliers is not our liability that even includes the loss and damage as injury and accident during the tour.  At the same time, any loss of property, cancellation or restriction of the tour is not the responsibility of Africa Incoming except it is caused due to the negligence of the team. This includes changes or cancellation due to sickness, expense arising from the providers. There will be no refund initiated for cancellation under the circumstances. To avoid loss due to damage, it is advised to get all the needed insurance prior to the tour. Regarding the complaint and unsatisfactory service y Africa Incoming, make sure to share the feedback within 28 days after the travel. Any complaint register after the given period of time does not fall our liability. For the carriers like transportation as air tickets, cruises, the land vehicle with accommodation Africa Incoming holds the labiality if provided on your behalf. Africa Incoming is not liable for any service you have arranged on your own.
• Africa incoming is not responsible for any damage to the property or luggage of the client. The clients are advised to take prior insurance.
• For marketing and promotional purposes, Africa Incoming holds the right to use the photographs and videos that are taken during the tour. The client hereby agrees to allow Africa Incoming retain the copyright for using the photographs in brochures and other possible media for marketing or advertising.
• All the documents and credentials fall under the responsibility of the client. You must obtain the visa, passport, health certificates and vaccination, prophylactics and inoculations on the prior basis for visiting the country. As per the rules, your Passports must be valid for 6 months and include at least two black pages. The client should ensure that the information provided to Africa Incoming on the passport must be identical with the Travel certificates and ID documentation. Africa Incoming can assist the client after acknowledgement without any compulsion or liability. For any consequences in regards to the documentation, Africa Incoming cannot be indemnified for the outcome.